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What are the recommended steps for updating the Device 42 Main Appliance

Modified on: Tue, 31 Mar, 2026 at 4:07 PM
  • Please follow the below steps/guidelines for updating the Device42 Main Appliance from version 17.10 - 18.xx
  • A user with access to the Device 42 Virtual Appliance and login to the Appliance Manager console. 
  • Download the update from this link: https://device42.com/update
  • Backup your data:
  • 1) Perform a Virtual Machine Snapshot using the Hypervisor native snapshot functionality. 
  • 2) Backup up the Device42 Main Appliance data following these instructions. Requires access to the Appliance Manager. 
  • https://docs.device42.com/device42-appliance-manager/setting-up-backup-device42-appliance-manager/
  • 3) Log into the Appliance Manager, navigate to Application then select Update Software. Browse to the downloaded update file and choose "Upload" 
  • 4) After the file has been uploaded log into the Virtual Appliance via the Console and select option #3, "Apply Update". Once the update has been applied the services will restart and you will be returned to the login prompt. 
  • Release notes for each release can be found using this link: 
  • https://www.device42.com/blog/tag/release/
  • Functional areas/features of the software.
  • See the release notes for each version released from current installed version to updated version being installed. 
  • Steps to conduct each test.
    • Post upgrade check: 
    • Verify Main Appliance Login via Web UI. 
    • Verify Appliance Manager Login via Web UI. 
    • From the Discovery Menu navigate to the Remote Collectors option and select that to verify the Remote Collectors are online and are being updated. 
    • From the same menu option above, verify the Windows Discovery Service (WDS) is connected successfully. 
    • Navigate throughout the UI and verify all new features are accessible. If not accessible, ensure you have the proper permissions to access these features. 
    • Check Discovery Job Schedules that are due to execute and verify they execute normally. . 
    • Navigate to Reports, Advanced or Classic depending on what you have configured and verify you can access existing report data. 
  • Results of each test. (Pass/Fail).

 

  • Who conducted the tests.
    • User:
  • If a test failed and needs to be retested add that information here: 
    •  
  • The test plan should be repeatable for Production and Dev/Test environments and used for future upgrades.