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When changing instance URL or email within “External Integrations” for Jira Cloud or when changes are made to “Integrations” > Cloud Services.
- Take a backup of your Jira Cloud instance.
- In Jira
- Choose Gear Icon > System (upper right corner)
- In the IMPORT AND EXPORT section, click Backup manager.
- Under Backup for cloud, select Create backup for cloud.
- You can tick the “Include attachments, avatars, and logos in the backup”
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After the backup is complete, select Download backup file.
- Once a backup is complete you can navigate to Tools > External Integrations > delete Jira Cloud integration.
- Recreate integration > Copy Verification token.
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Once copied go back to Jira > Manage Apps > Device42 Jira Service Management > Configure
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Apply new verification token to Linking section and Link to Device42
