How can I adjust the Freshservice sync to not import contracts?

Modified on: Tue, 31 Mar, 2026 at 4:08 PM

Data Mapping FAQs

In order to disable contracts in the Freshservice Import, you need to adjust the following:

You should disable (change enable=”true” to enable=”false”) these tasks:

<task enable="true" name="Contracts" type="contract" description="Copy contract info from Device42 to Freshservice">

<task enable="true" name="Device Contract Associations" type="contract_asset" description="Create association between asset and contract">

And if you also do not want software licensing which gets synced to Freshservice as a contract, then you should also disable (change enable=”true” to enable=”false”) this task:

<task enable="true" name="Software Licensing" type="contract" description="Copy Software Licensing info from Device42 to Freshservice">