Devices and Assets linked to End Users
Would it be possible to implement an option to link Devices, Assets, IPs etc. to End Users (such as linking it to Customers)? Also if possible the ability to link End Users to Customers?
Yes, you can certainly do this. Any device or asset that you want to show belongs to an individual, such as an end user, you will use the LifeCycle field for this. For example, the LifeCycle tab of a device, has a section called Asset Lifecycle, here you can say a device is checked out and select an individual end user in Device42. Assets also have this option in the same section called Asset Lifecycle.
So linking is a bit interesting because we see End Users in Device42 as your internal users and Customer and Contacts separately in the system. The only way to link Customer and End user is to create a Custom Field for Customer, by going to TOOLS>>Custom Fields>>Customers and I have attached an image of what you can select. This will allow you to associate a Customer with an End User in the system. The only downfall is you can only assign one end user to each customer which may not work in your case if you are representing multiple users with a client. What I would recommend is to assign a Customer to a device and then select the end user in the LifeCycle section to which user this device is checked out too. Let me know if you have any questions.0
Thank you for the quick response! I tried the Asset Lifecycle option but a search did not come up with any results. I figured out we had an issue with the permissions.
Linking End Users to Customers is not mandatory.
You're very welcome and ahh that makes sense. Any questions or concerns feel free to shoot us an email at firstname.lastname@example.org. We would be more than happy to help. Thank you!
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