Log in time out

B

• June 22, 2012 14:31

I have the trial version of device42 and keep running in to an issue where one person logs in and then no one can log in to the server after that. There is no error message on the log in screen, instead it just refreshes the log in page. This impacts AD and local users. I have to restart the application so that others can log in to the service.

 

Thank you.

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  Raj Jalan

  • June 22, 2012 16:09

  B,

  We just discovered this bug in v2.4.3 couple of days ago. We believe it is to do with secure cookies and we are testing a solution for this. Please give us few day and we would publish a patch after doing some more testing.

  Thanks,

  Raj.

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  Raj Jalan

  • June 28, 2012 13:04

  Hi,

  This issue has been addressed in release 2.5.0 published today. Since this is an operating system change, you would need to download the new appliance from: http://www.device42.com/download.

  We apologize for the inconvenience. You would be able to bring all your existing data using https://device42.zendesk.com/entries/21655097

  For login issue fix, in the appliance manager, please set the fully qualified domain name or IP address that is used to access the software via web console.

  Regards,

  Raj.

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