Expand ServiceNow integration to populate all ServiceNow OTB tables

Andy Lax

• July 08, 2023 10:28

Hi

Currently, the D42 > ServiceNow integration only populates a small number of ServiceNow tables, I would like the integration to populate all the OTB ServiceNow tables where there are equivalent tables in D42.

The reason for my request is that increasingly ServiceNow Developers (ours included) are seeing changes to supported integrations as customizations, something ServiceNow is trying to discourage, 

This means it's very difficult to get your integration changed to populate the rest of the ServiceNow CMDB.

Thanks

Andy

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  Nathaniel Harding

  • July 10, 2023 02:14

  I agree with Andy, I am currently implementing Device42 and integrating it with ServiceNow, to enable it to underpin our Service Management practices (i.e. Incident, Problem and Change) and have found the nominal offering very inadequate. That being said, Device42 have been supporting very well to expand this, although I am not sure how any expansion from the offering found in the ServiceNow Store would be considered by ServiceNow Support. The biggest problem with the integration found in the store is that too much logic is managed within ServiceNow, whereas it would be better to use DOQL queries to do this. I would also like to request that any expansion leverages IntegrationHub ETL within ServiceNow, as I believe this will make the management of the integration much easier to understand and maintain.

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  Matt Besfer

  • July 26, 2023 19:23

  Hey Andy,

  We are going to look into this request for you and will get back to you once we review in the coming weeks. I am also reaching out via email to see if we can get a call setup with you and our PM who handles integrations as I see you also have another request in for splunk integration.

  Thanks,

  Matthew Besfer
  D42 Product Management

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