Error when moving racks in room layout

Adria Reed

• December 27, 2022 20:31

Whenever I try to move any object in the room layout screen with "edit mode" turned on, I get this error.

Error occurred while moving [rack name] - 1 (in [closet name] @ [building name]): Ensure that there are no more than 1 decimal place.; Ensure that there are no more than 1 decimal place.

I have deleted all devices out of this rack and I still can't move it. I have to absolutely bullseye a new rack or I have to delete it and start over since I can't move anything.

Any help is appreciated!

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  Wahi Narsisian

  • December 28, 2022 03:56

  Hello Adria,

  This issue has been fixed on our latest release v18.04, please open a support ticket and we can provide a complete steps for the upgrade there.

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  Trade Label Software

  • January 18, 2023 12:22

  I am also facing similar problem so how should I solve these issues.

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  Arnold, Jeffrey

  • January 18, 2023 12:51

  I had this isssue and opened a support ticket.  The fix is in Current Main Appliance Version: 18.04.00.1671225580

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  Wahi Narsisian

  • January 18, 2023 16:51

  Hello Trade Label Software,

  Please open a support ticket and we can provide all the details needed to upgrade the system and this issue will be fixed.

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