Knowledge Base

External Integration

• Jira Cloud - Error: Account does not exist for Jira cloud
• Jira (Self-Hosted) add new fields using DOQL
• Splunk Integration
• Slack External Integration

FAQ/Common Questions

• "Service Level" for devices
• What module do I need for Warranty Sync?
• What are the recommended steps for updating the Device 42 Main Appliance
• Ping sweeps only populated in use IPs.
• IP's are not released
• "In Service" field for devices

See all 25 articles

Resources

• What are the PaaS units and are they counted for the license?

API

• Need to bulk add or update, use the import/export feature or API?
• Clear the storage room information from devices using API
• API Token Usage in Details
• Add Tags to Devices by API

Discovery

• Why you need Nix/Windows Discovery in addition to VM discovery
• What module do I need for SSL Certificate Discovery?
• AD/LDAP same user login when he is synced from multiple domains
• How to know which devices are gathered by SCCM integration
• Device name options
• What information do we discover through VMWare scan?

See all 7 articles

Devices

• Linking manually entered Devices with discovered ones
• Change the hardware model size when devices are mounted on racks
• How do I convert devices into assets

Reporting

• How to view Archived Devices and a Query to report on all Archived Devices
• Combine several fields in a one cell on Advanced Reporting
• Filter by IP on the Advanced Reporting
• Report about the login activities on Device42 UI
• Insights+ Overview
• Advanced Reporting Overview

See all 9 articles

Racks and Rooms

• Adding devices to racks
• Add multiple devices on the same Rack unit
• How to add your own room object templates

Software

• EOL/EOS for Operating Systems and Software
• What is the difference between Software Components and Software in Use
• Get an alert for prohibited software