Occasionally we need to access your appliance in a remote session. This is for health check and troubleshooting purposes. Being that Device42 is an on-premise appliance we do not have access to your data or settings.
When there is an issue we need to be able to perform certain tasks in a guided live session with the customer. For these instances we have a hidden option 18 in the VM console so we can use our Secure OTP process to gain access and check your appliance in a live session.