We are excited to announce general availability of v14.16.0 with the following changes:
- We have added Zendesk integration directly into Device 42 to allow you to create ticket directly from within Device42. You can configure the Zendesk integration by heading to TOOLS >External Integrations and creating an integration of the “Zendesk” type, configuring appropriately to connect to your Zendesk instance.
- You will also need to install the Device42 app in your Zendesk instance once it becomes available for download by Zendesk (currently pending in the approval process). Please contact Device42 support if you need access to the Device42 Zendesk app sooner. Once configured, you can create and view Zendesk tickets from most screens in Device42, and can also view attached Device42 CIs directly from Zendesk. Supported Device42 CIs include: Device, Rack, PDU, Part, Asset, Room, Building, Customer, End Users, Purchase, IP Address, VLAN, Netport, and AppComp.
sFlow Support in NetFlow Collector
- We have added experimental support for sFlow in the netflow collector
Search Parts by Asset Number
- You may now find a part using its Asset Number directly from the Global Search.
Link to our Blog: https://www.device42.com/blog/2018/03/new-and-improved-zendesk-integration-in-v14-16-0/
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